Terms and conditions

01About these terms

These terms govern your use of the FlowState Logistics website and any services we provide. By requesting a quote, making a booking, or using this website, you accept these terms.

We may update these terms from time to time. The version in effect at the time of your booking is the version that applies to that booking.

In these terms, "we", "us", "our" and "FlowState" mean FlowState Logistics Pty Ltd. "You" and "customer" mean the person or business requesting or receiving our services.

02What we do

FlowState Logistics is a freight coordinator. We arrange container hire, transport and logistics services on your behalf by engaging third party suppliers, carriers and rail operators.

Where we supply or hire a container, that container is sourced from a third party supplier and remains subject to that supplier's hire, condition and return terms.

03Quotations

3.1 Quotations are valid for 14 days from the date of issue unless stated otherwise.

3.2 Quotations are based on the information you provide. If any detail changes or proves inaccurate, including container size, weight, contents, dimensions, addresses, access conditions or dates, we may revise the price. We will confirm any change in writing before proceeding.

3.3 Unless expressly stated, quotations exclude GST.

3.4 Rail linehaul is subject to a fuel surcharge set by the rail operator and reviewed periodically. The surcharge quoted applies to the travel window stated in the quote. If the job travels in a different surcharge period, the price will be adjusted and confirmed in writing before booking.

3.5 Road transport may be subject to a fuel levy set by the carrier.

04What quotes include and exclude

4.1 Included, unless stated otherwise: collection from the nominated pickup point, linehaul, standard terminal lifts where applicable, delivery to the nominated address, and coordination of all legs through a single point of contact.

4.2 Excluded, unless expressly stated:

• GST
• Standing time beyond the allowance, typically 30 minutes at pickup and 30 minutes at delivery, charged at the carrier's hourly rate
• Terminal storage and demurrage
• Bottom lift fees, additional lifts, reconsignment fees, container door security seals and similar ancillary charges levied by rail operators or carriers
• Dangerous goods handling, declaration and surcharges
• Redelivery where a site is unattended, inaccessible or unsuitable on arrival
• Charges arising from circumstances not disclosed at the time of quoting
• Any permit, escort or approval required for oversized or non standard loads
• Insurance of your goods

05Bookings and payment

5.1 A booking is confirmed only when we confirm it in writing. Capacity is not held or secured until then.

5.2 For new customers, payment in full is required before booking unless we agree otherwise in writing.

5.3 Where credit terms are agreed, invoices are payable within the agreed period. Overdue accounts may attract interest and we may suspend services and recover reasonable collection costs.

5.4 All prices are in Australian dollars.

06Your obligations

You must:

6.1 Provide accurate and complete information about the goods, container, weights, dimensions, addresses, access conditions and timing.

6.2 Ensure containers and goods are properly packed, loaded, restrained and secured so they can be safely transported.

6.3 Ensure any container presented for rail is structurally sound, top lift capable, and fitted with a valid CSC or R series compliance plate.

6.4 Secure container doors and any external fittings to the rail operator's standard, which requires a rated padlock, a seal removable only by bolt cutters, or a wire seal of at least 2mm diameter.

6.5 Declare accurately the gross weight of the container and its contents. Containers exceeding the declared weight or the maximum allowable gross mass may be refused travel.

6.6 Disclose any modification, attachment or fitting on the exterior of a container. Rail corridors have fixed clearance limits, and non compliant units require a Provisional Load Approval from the rail operator, which takes a minimum of five working days and may attract additional charges.

6.7 Ensure safe, legal and unobstructed heavy vehicle access at both pickup and delivery, including adequate hardstand, overhead clearance and a suitable placement area.

6.8 Hold all necessary permissions, approvals and consents for the placement of a container at your site, including any local council approval where required.

Costs arising from a failure to meet these obligations are payable by you.

07Dangerous goods

7.1 Dangerous goods must be declared at the time of enquiry and are subject to separate approval, documentation and charges.

7.2 Undeclared dangerous goods may be refused, removed, or disposed of at your cost, and you indemnify us against any resulting loss, penalty or claim.

7.3 Certain classes of dangerous goods are not accepted by rail operators under any circumstances.

08Transit times

8.1 Transit times are estimates only. Rail operators and carriers do not guarantee departure or arrival times.

8.2 We are not liable for delay, or for any loss arising from delay, including site downtime, labour standing costs, missed deadlines, storage costs or loss of profit.

8.3 We will keep you informed of any delay we become aware of.

09Storage and demurrage

9.1 Containers must be collected promptly on arrival. Terminals typically allow free storage until the end of the next working day after arrival, after which storage is charged per TEU per day by the terminal operator, with rates increasing after the first two days.

9.2 A 40ft container is counted as two TEU.

9.3 All storage, demurrage and detention charges are payable by you.

10Cancellation and changes

10.1 Cancellations made before the rail or carrier cut off are refunded less any costs already incurred on your behalf.

10.2 Cancellations after cut off attract a late cancellation fee levied by the rail operator. This fee is set by the operator and subject to change. We will advise the applicable fee at the time.

10.3 Where a container is not presented by the cut off time, a no show charge applies, equal to the full linehaul rate.

10.4 Changes to destination or service after booking may be treated as a reconsignment and attract additional charges.

11Risk and insurance

11.4 Rail operators and carriers limit their own liability under their terms and conditions. Any claim for loss or damage is subject to those limits, and to the claim notification periods those operators impose. In some cases claims must be notified within 90 days of the event.

11.5 We hold public liability insurance. This covers injury to persons or damage to third party property arising from our operations. It does not cover loss of or damage to your goods in transit.

12Liability

12.1 Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

12.2 Subject to clause 12.1, and to the maximum extent permitted by law:

• Our liability arising out of or in connection with our services is limited, at our option, to resupplying the services or paying the cost of having the services resupplied.
• We are not liable for any indirect or consequential loss, including loss of profit, loss of revenue, loss of contract, business interruption, site downtime or increased cost of working.
• We are not liable for the acts, omissions, negligence or default of any third party supplier, carrier, rail operator or terminal operator, nor for loss or damage occurring while goods are in the custody of any such party.

12.3 You indemnify us against any claim, loss, cost or penalty arising from your breach of these terms, from inaccurate information you provide, or from goods that are improperly packed, declared or secured.

13Price Beat Guarantee

13.1 To qualify, the competing quote must:

• Be in writing, dated, and issued within the last 7 days
• Be from an Australian operator that is licensed, insured and able to perform the work
• Be current and bookable at the quoted price, and presented to us before you book with us
• Cover comparable work, meaning the same container size and type, the same pickup and delivery addresses, the same dates, and the same inclusions such as lifts, levies, standing time and terminal charges

13.2 The guarantee applies to transport and coordination services. It does not apply to container hire or sale.

13.3 The guarantee does not apply to clearance, liquidation or one off pricing, to rates not generally available to you such as account, contract or volume pricing, or to obvious pricing errors.

13.4 We may verify the quote with the issuing operator, and may decline where it cannot be verified or where the work cannot lawfully or safely be performed at that price.

14Website use

14.1 This website is provided for general information. While we take care to keep it accurate, we do not warrant that all content is current, complete or error free.

14.2 Pricing shown on this website is indicative only and does not constitute an offer. Prices are confirmed by written quotation.

14.3 You must not use this website in any way that is unlawful, or that interferes with its operation or security.

14.4 This website may contain links to third party sites. We are not responsible for the content or practices of those sites.

15Privacy

15.1 We collect personal information you provide through our enquiry forms, by email and by telephone, including your name, contact details, and the addresses relevant to your job.

15.2 We use this information to prepare quotes, arrange and coordinate services, communicate with you, and meet our legal and record keeping obligations.

15.3 We share information with third parties where necessary to perform the service, including container suppliers, carriers, rail operators and terminal operators.

15.4 We do not sell your personal information.

15.5 This website uses cookies and Google advertising and measurement tools to understand how visitors use the site and to measure advertising performance. You can disable cookies in your browser settings.

15.6 To request access to, correction of, or deletion of the personal information we hold about you, contact ops@flowstatelogistics.com.au.

16Intellectual property

All content on this website, including text, graphics, logos, photographs and layout, is owned by or licensed to FlowState Logistics Pty Ltd and may not be reproduced without our written permission.

17Disputes

17.1 If you have a concern, contact us first at ops@flowstatelogistics.com.au. Most issues are resolved quickly by talking.

17.2 If a dispute is not resolved within 14 days of written notice, the parties agree to meet in good faith to attempt resolution before commencing proceedings. This does not prevent either party seeking urgent relief.

18General

18.1 Governing law. These terms are governed by the laws of Queensland, Australia. The parties submit to the non exclusive jurisdiction of the courts of Queensland.

18.2 Severability. If any provision is found to be invalid or unenforceable, it is severed and the remaining provisions continue in force.

18.3 Entire agreement. These terms, together with any written quotation and booking confirmation, form the entire agreement between the parties.

18.4 No waiver. A failure to enforce any provision does not waive our right to enforce it later.

18.5 Subcontracting. We may engage subcontractors and third party suppliers to perform any part of the services.